Translate Child Session Through Agent Flow

Overview

The CCG widget provides agent experience with the capability of enabling translation of child session in the following user journeys:

Agent Experience	Text to Add	Email to Add	Text to Pay	Email to Pay
Language translation for child session	✅	✅	✅	✅

How to Select Preferred Language for child session

Content translation of child session of the CCG widget is supported by giving agent flow an ability to select preferred language for customer (child session) through dropdown featured in the screens metioned above. By selecting customer's preferred language from dropdown, agents are able to support their customers to initiate their CCG widget in selected language.

• Example: Add payment method in Agent experience. Please note that the process is similar for Making a payment:

  

             

  

After initiating a session in the language selected by the agent, customers can still update their preferred language using another language dropdown located in the header part of the CCG widget. Please note that the child session is initiated by the agent and only within the hosted experience.

When customer receives the link through preferred method (text or email), upon clicking it, cgg widget will be initiated as hosted experience for the customer:

To utilize the language translation feature, refer to the API documentation.