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Convenient Checkout Users

Users​

  • Customers
  • Agents

Customers​

Customers are individuals or entities who make purchases or transactions online and use the payment gateway to process their payments. Customers interact with the payment gateway when they are ready to make a purchase on an e-commerce website, mobile app, or any online platform that supports online payments.

Customers typically provide their payment information, such as credit card details, debit card information, or other payment methods, to the payment gateway during the checkout process. The payment gateway securely transmits this information to the appropriate financial institutions for authorization and processing.

Customers may also create accounts within the payment gateway system to store their payment information securely for future transactions, view transaction history, manage payment methods, and receive notifications related to their purchases.

Agents​

A agent typically refers to a user role or account type that has permissions to process transactions and manage payments within the system. agents are typically employees or individuals who are responsible for accepting payments, processing orders, and handling transactions on behalf of a merchant or business.

Agents within a payment gateway platform may have access to functionalities such as initiating payments, capturing funds, issuing refunds, managing payment methods, and generating reports related to transactions. They play a crucial role in facilitating payments and ensuring a smooth checkout experience for customers.

Agents may also have the ability to view transaction details, monitor payment activity, and reconcile payments with orders. They are usually trained to handle various payment methods, troubleshoot payment issues, and adhere to security protocols to protect sensitive payment information.