| ACH Payments | ACH stands for Automated Clearing House, a U.S. financial network used for electronic payments and money transfers. Also known as “direct payments,” ACH payments are a way to transfer money from one bank account to another without using paper checks, credit card networks, wire transfers, or cash. |
| Admin Utility | A web-based virtual terminal and reporting tool used for processing one-time, recurring, or installment payments for credit, debit, and ACH/electronic check transactions with search and reporting functionality. |
| Application Programming Interface (API) | In the context of APIs, the word Application refers to any software with a distinct function. Interface can be thought of as a contract of service between two applications. This contract defines how the two communicate with each other using requests and responses. |
| Authenticated | A security process that allows user to verify their identities in order to gain access to their personal accounts on a website or through a portal. |
| Authenticated Payments | The ability to make a purchases from a website or mobile application after logging into an account with saved payment information. |
| Back Office | An office or center in which the administrative work of a business is carried out, as opposed to its dealings with customers. |
| Batch Processing | A method of running software programs called jobs in batches automatically. While users are required to submit the jobs, no other interaction by the user is required to process the batch. Batches may automatically be run at scheduled times as well as being run contingent on the availability of computer resources. |
| Common Components | Components that can be used by or sold to multiple customers (i.e., off the shelf, non-custom). |
| Customer Service Representative (CSR) | An individual that that interacts with customers to handle complaints, process orders, and provide information about an organization's products and services. |
| Digital Wallet | An electronic device, website, software system, or database that facilitates commercial transactions by storing a customer's credit card, shipping address, and other payment data. |
| Electronic Communications Gateway (ECG) | UHGs Electronic Communication Gateway (ECG) is a Managed File Transfer (MFT) platform providing internal and external file transfer services all of UnitedHealth Group, including acquired entities (AEs). The ECG platform includes automated server-to-server transfers, but also provides tools to support person-to-server, server-to-person, and person-to-person transfers. |
| Embedded Experience | Integrated external content into a website or page. |
| Guest Checkout | The ability to make a purchases from a website or mobile application without logging in to an account or saving any information within the merchants database. |
| Guest Payments | Same as Guest Checkout. |
| Hosted Experience | A webpage hosted by a third-party provider that allows customers to make secure online payments. |
| Installment Plan | Sum of money paid in smaller parts over a fixed period of time (always an end date). |
| Interactive Voice Response (IVR) | An automated phone system technology that allows incoming callers to access information via a voice response system of pre-recorded messages without having to speak to an agent as well as to utilize menu options via touch tone keypad selection or speech recognition to have their call routed to specific departments or specialists. |
| Merchant | Business or Trade. |
| One-Time Payment | The ability to enter card or banking details within a checkout page and click purchase without account details or saving payment method. |
| Payment Gateway | The technology (terminals or "checkout" portals) used by merchants to accept debit or credit card purchases from consumers. |
| Payment Plan | Paying off any outstanding debt, or sometimes more than one debt by means of consolidation into an organized payment schedule. |
| Payment Terminal | A device which interfaces with payment cards to make electronic funds transfers. |
| Payment Token | When a merchant processes the credit card of a customer, the primary account number (PAN) is substituted with a token. |
| PAN | Primary Account Number. Also called payment card numbers as they are found on payment cards like credit and debit cards. |
| Shared Wallet | A Digital Wallet that is accessible to a customer across businesses or business entities. |
| Smart Wallet | A smart wallet is a Digital Wallet (see above) that can assist or help guide customer payments based on business rules. |
| Split Tender | A multi-method payment for one single transaction. It involves more than one form of payment, such as the combination of debit/credit cards, gift cards, cash, etc. |
| Stripe | A suite of APIS powering online payment processing and commerce solutions for internet businesses of all sizes. |
| Stripe Dashboard | A user interface that is used to operate and configure a Stripe account. It can be used to manage payments and refunds, respond to disputes, monitor your integration, and more. |
| Stripe Payment Element | An embeddable component for securely collecting payment details. |
| Subscription Plan (recurring) | Paying a recurring price at regular intervals for access to a product or service on an ongoing basis (may not have an end date). |
| Sycurio (formerly Semafone) | Semafone (now Sycurio) is a third party supplier of technology providing secure voice transactions for contact centres and retailers taking cardholder information when not present at payments. Semafone’s patented data capture method collects sensitive information such as payment card or bank details and social security numbers directly from the customer’s telephone keypad for processing. This prevents personal data from entering the contact centre, which protects against the risk of fraud and the associated reputational damage, ensuring compliance with industry regulations such as PCI DSS. |
| Vendor | A person or business entity that sells something. |
| Webhook | A Webhook serves a similar purpose as an API, but does so differently, as webhooks have different uses. Unlike an API, a Webhook is an automated message that one web or mobile app sends to another web service or mobile app when it's triggered by a specific user action. |
| Widget | An application, or a component of an interface, that enables a user to perform a function or access a service. |